OUR STAFF
We are a family owned and operated travel agency. Diane Juardo, our owner and lead Travel Specialist, has extensive experience in all aspects of the travel industry. She has attended training in a wide array of programs and has been certified as an Apple, AM Resorts, Barcelo, Palace Resorts, Cancun, and Sandals Specialist, to name a few. She has also received training from a host of cruise lines including Royal Caribbean, Carnival, Holland America and Princess.
Gil Jurado retired as a Commander from the Los Angeles County Sheriff's Department after 33 years of service. As a senior law enforcement executive for many years he has provided leadership to over a thousand deputies and has managed budgets in excess of 3 millions dollars. In an effort to ensure that we at Sweet Life Travel remain abreast of the latest changes in the travel industry, he now spends much of his time traveling to inspect new resorts and cruise lines. He is also responsible for most of our sales and marketing ventures
Michelle Goske is the newest member of our team. Michelle has always had a passion for travel and is a well rounded international and domestic traveler. She is well known for his "can do" attitude and high energy personality. Although Michelle is well versed in many forms of the travel industry, her favorite facet is organizing group travel.
OUR PHILOSPHY
Our mission, simply stated, is to provide exceptional customer service at a great value.
We accomplish this goal through a variety of measures including continued professional training, maintaining a strong relationship with a wide range of partners from the travel industry and working to exceed customer expectations.
As travel professionals we understand that the travel industry is always changing and if we want to remain a true asset to our customers we must regularly attend travel related seminars and work to improve our skills. Additionally, we must travel ourselves and experience areas that may be of interest to you in the future. Most importantly, we feel it is essential that we maintain strong business skills and conduct ourselves in an ethical manner at all times.
Throughout the years we have come to realize that the key to our success is teamwork. We worked hard to establish and maintain effective lines of communication with our customers and travel industry partners. Furthermore, we feel that this network of resources is a major factor in our ability to find creative solutions to a multitude of travel related problems.
Lastly, we are proud that our client based covers a broad spectrum of the community and includes many law enforcement and fire personnel. At the end of each day we measure customer satisfaction by how successful we were at providing products and service to our clients. More specifically, we rate ourselves on 'Quality Values' which influence satisfaction behavior, such as Quality, Value, Timeliness, Efficiency and Ease of Access. The high percentage of repeat booking alone is testimony enough to show that we are on the right path. See for yourself just how much our clientele love our service. Read through our testimonials to get a sense of the high level of service we provide.
Put our expertise to the test...call us to plan your next vacation!
